Respond

Act on the risks and issues that can impact the areas we regulate. We take a flexible and risk-based approach to using our regulatory tools and activities to:

• respond to allegations, identified non-compliance or emerging issues
• deliver our regulatory role and meet community expectations
• build community trust and confidence that we are a responsible water regulator
• ensure that compliance outcomes are achieved.

Activities

• When people contact us about potential risks and offences, we respond.
• We respond to risks and issues by taking appropriate action across the range of regulatory tools available. e.g. issuing reminders, using targeted education campaigns, timely compliance action, increased auditing etc.
• When we take action to address compliance issues, we are transparent about telling the community how and why that action was necessary.