Investigations

What prompts an investigation

Investigations can be initiated in many ways, including:

• members of the public reporting suspected non-compliance
• regulated stakeholders providing adverse reports (e.g. water quality) or failing to provide reports or information regarding their authorised activities when required
• other agencies sending information about suspected non-compliance
• our monitoring and assurance teams uncovering non-compliances through auditing programs.

Types of investigations

• Unauthorised water bore drilling
• Non-compliance with drilling licence conditions
• Unauthorised riverine activities - destruction of vegetation, excavation or placement of fill
• Excess riverine quarry extraction
• Non-compliance with QMAN conditions
• Construction of a referable dam without authority
• Failure to provide failure impact assessments for referable dams
• Unauthorised water use - taking water without a certified meter, a valid licence or exceeding the terms of an existing licence
• Damage to water infrastructure - vandalising or damaging dams, weirs, or other water infrastructure
• Non-compliance with water quality standards - failing to meet water quality standards for drinking water or environmental purposes.
• Breaches of water resource plans - failing to comply with the specific requirements of water resource plans
• Failure to comply with water supply standards - not complying with customer service standards
• Breaches of licensing conditions - failing to comply with the conditions of an authority
• Safety concerns - identifying potential risks to public health or safety related to water supply infrastructure