Enhancing our regulatory presence

Our objectives

Enhancing our regulatory presence is essential to building trust, promoting compliance and ensuring the effective management of Queensland’s water resources. By delivering clear, consistent and proactive communication, we aim to set expectations, support the regulated community in meeting their obligations, and foster a shared commitment to sustainable water management.

Our activities

• Deliver compliance information, updates and outcomes through a variety of communication channels including websites, social media, letter and emails to ensure accessibility and transparency.
• Communicate clear and consistent regulatory expectations to the regulated community, including guidance on due dates and compliance requirements, to support timely and accurate submissions.
• Conduct regular and targeted communication and engagement activities with dam owners, water service providers, and the regulated community to strengthen relationships and promote compliance.
• Undertake proactive audits and ensure outcomes are communicated effectively to relevant stakeholders, fostering accountability and continuous improvement.
• Facilitate knowledge sharing: host workshops in key locations across Queensland to provide the regulated community with practical guidance and support on compliance obligations and best practices.
• Acknowledge and respond promptly to compliance-related complaints, ensuring informants are kept updated on investigation progress and outcomes.
• Deliver proactive communication on water bore driller requirements and standards, including participation in drilling conferences to drive improvements in drill lot quality and compliance.
• Provide clear and proactive communication on telemetry requirements, assisting stakeholders in meeting device installation deadlines.