Improve trust, confidence and understanding through engagement and education

Our objectives

• We will build trust through clear communication and a visible regulatory presence by delivering clear, consistent and targeted communication to our stakeholders using a variety of communication channels.
• We will engage with our stakeholders and regulated communities to better understand their priorities and deliver messages that support compliant outcomes.
• We will increase the department’s visibility within the regulatory community to improve understanding of how greater water affordability and availability can support economic development opportunities.

Our activities

• Deliver targeted communication and engagement activities to advise the regulated community about their regulatory requirements.
• Deliver workshops and forums and publish newsletters to provide targeted communication and engagement activities to our stakeholders.
• Respond to compliance related complaints by advising outcomes, where appropriate, to build trust and confidence.
• Advise relevant parties of audit outcomes following proactive audits, either in person during the audit, or by further communication.
• Provide timely and relevant education and reminders through proactive communication with the regulated community.